JOB PURPOSE:

The Digital Laboratory Specialist will be an external subject matter expert on digital dental restoration and will provide training services directly to ACI-affiliated practices.  This position will partner with affiliated doctors and practice staff to develop a workflow and design scalable and differentiated services relative to external alternatives.  As part of this role, the Digital Laboratory Specialist will train clinical and laboratory staff to utilize 3^rd party hardware and software in the submission and receipt of digital prosthetics.  The Digital Laboratory Specialist will also develop standard operating procedures and problem-solve for root cause solutions throughout the digital workflow. 

GENERAL DUTIES & RESPONSIBILITIES:

• Train/Instruct staff on all phases of the digital workflow including scan, fabrication and delivery.
• Train/Instruct staff to read and understand work orders/prescriptions.
• Train/Instruct staff in the proper digitization of clinical records using hardware and software products used by Affordable care.
• Manage the onboarding of clinics through written, oral and consistent communication and presentations.
• Train/Instruct staff during on-site clinical training. Facilitate training to for mastery of the protocols and techniques demonstrated during training.
• Schedule on-site clinical training days optimized to ideally train assigned clinics within centric geographies within reasonable expense standards.
• Examine digital clinical records to ensure all necessary information is present and accurate before proceeding to the submission process.
• Handle administrative tasks associated with training including but not limited to expertise use of hardware, software, review of case files, and understanding of end-to-end workflow.
• Conduct follow-up as prescribed to ensure proper onboarding, troubleshooting and inclusion of digital workflow into daily routine for select prosthetics.
• Maintain contact with trained clinics over a 6 month period to include other members of the Digital Training Team

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Proficient in the fabrication of complete dentures and overdentures as well as possess a strong knowledge of dental science, anatomy, and esthetics.
• Ability to meet tight deadlines while concurrently and consistently producing quality restorations.
• Minimum of 3-5 years experience as clinical on-site trainer.
• If working from home, quiet, noise-free home office space that is free of distractions.
• Ability to identify and problem-solve independently and within a team environment.
• Ability to work on multiple tasks.
• Ability to provide detailed production reports upon request.
• Strong computer, communication, and problem-solving skills.
• Experience with 3Shape Trios, Carestream CBCT, SprintRay, desktop scanners and familiarity with design software