Position Overview:

We are seeking a motivated and detail-oriented Salesforce Administrator & Trainer to join our team. This role combines platform administration with a strong focus on user training and enablement. Reporting to the Salesforce Manager, you will support our Salesforce Service Cloud environment while designing and delivering effective training programs to increase user adoption, data accuracy, and operational efficiency.

Key Responsibilities:

• User Training & Enablement
• Design and deliver training programs for new and existing users, in coordination with the Operations Training team.
• Conduct one-on-one and group training sessions to improve user adoption and proficiency across departments.
• Create and maintain training materials, documentation, and user guides tailored to business needs.
• Salesforce Administration & Support
• Serve as a secondary system administrator supporting over 400 Salesforce Service Cloud users.
• Perform routine administrative tasks including user account maintenance, permission set assignments, report/dashboard creation, and support requests.
• Monitor and help manage daily support operations to ensure smooth and reliable system performance.
• Process Improvement & Collaboration
• Work with the Salesforce Manager and stakeholders to gather business requirements and translate them into effective Salesforce solutions.
• Identify opportunities to enhance system functionality and improve ROI, usability, and business processes.
• Assist in platform development efforts such as Flow configuration, field/object creation, and third-party tool integrations.
• Operational Support & Documentation
• Support daily, weekly, monthly, and quarterly Salesforce-related processes critical to business operations.
• Maintain clear and up-to-date documentation of configurations, processes, and training procedures.
• Participate in QA, testing, and deployment efforts during platform changes or enhancements.

Qualifications:

• Required:
• Salesforce Administrator Certification (ADM201 or ADM211)
• At least 1 year of hands-on experience with Salesforce Service Cloud or Service Cloud Voice
• Strong skills in Salesforce configuration, including Flows, dashboards, reports, validation rules, and page layouts
• Experience with end-user support, data maintenance (e.g., Data Loader), and general platform administration
• Preferred:
• Background in instructional design, adult learning, or user training program creation
• Experience with Apex, scheduled jobs, or process automation
• Ability to translate business processes into Salesforce solutions and communicate them effectively to non-technical users

Ideal Candidate:

You're a collaborative team player with a passion for both technology and teaching. You’re comfortable supporting a dynamic Salesforce instance while helping users get the most out of the platform. You’re organized, proactive, and eager to learn from and support the Salesforce Manager as part of a growing internal team.