We are seeking an experienced and results-driven Senior Manager to lead and optimize our revenue cycle operations across multiple specialty dental practices or groups. This leadership role will focus on driving operational efficiency, ensuring regulatory compliance and maximizing collections through effective claims management, patient billing and payer relations. The ideal candidate brings deep expertise in dental billing, insurance reimbursement and team leadership within the dental healthcare industry.

Key Responsibilities

• Leadership & Strategy
• Lead a team of RCM professionals, including billing specialists and AR follow-up staff.
• Develop and implement strategies to optimize the end-to-end revenue cycle.
• Monitor KPIs to measure effectiveness, drive accountability and support continuous improvement.
• Operational Oversight
• Manage daily RCM operations including claims submission, payment posting and AR follow-up.
• Identify process inefficiencies and implement technology solutions or workflow improvements.
• Ensure timely and accurate billing and reimbursement across all dental procedures and services.
• Compliance & Reporting
• Monitor compliance with dental coding (CDT), payer policies, HIPAA regulations and other relevant guidelines.
• Oversee audits and implement corrective actions as necessary.
• Generate and present regular performance and financial reports to leadership.
• Stakeholder Management
• Serve as a liaison between the RCM team, field operations staff, payers and third-party vendors.
• Partner with finance, operations and IT teams to align revenue cycle goals with organizational priorities.

Qualifications

• Bachelor's degree or equivalent work experience
• Minimum 7–10 years of progressive experience in dental RCM, with at least 3 years in a management or leadership role
• In-depth knowledge of dental billing, insurance plans, payer reimbursement trends and denial management
• Proficiency in dental practice management software (e.g., Dentrix and Eaglesoft) and RCM platforms
• Proficiency with the Microsoft suite of applications, including Word, Excel, PowerPoint, SharePoint and Outlook
• Experience with Power BI, Visio and Salesforce is a plus
• Strong analytical, organizational and communication skills
• Experience managing remote or multi-site teams
• Experience with Dental Service Organizations (DSOs) or large multi-specialty dental groups