Traveling Operations Manager – Dental Practices (Treatment Planning & Case Acceptance Focus)

Must Have Current/Previous DSO Experience 

We are seeking a highly motivated and people-focused Traveling Operations Manager with specialized experience in treatment planning, case presentation, and patient financing. This role supports dental practices across the country, working on-site to improve case acceptance rates, streamline treatment coordination, and enhance the overall patient experience.

This is a unique opportunity for a dental operations professional who thrives in patient-facing leadership, understands how to convert recommended treatment into scheduled cases, and is passionate about delivering both clinical excellence and business growth.

Key Responsibilities:

• Conduct on-site assessments of treatment coordination workflows and case presentation strategies to identify opportunities for improving case acceptance and patient trust.
• Create and implement training programs for treatment coordinators and front-office staff focused on effective case presentation, patient education, and closing high-value treatment plans.
• Coach teams on how to lead confident, empathetic conversations around treatment need, timing, and financial options, including third-party financing.
• Improve internal processes for insurance benefit breakdowns, patient out-of-pocket estimates, and presentation of multiple payment pathways.
• Ensure consistency in how treatment plans are discussed, scheduled, and followed up, aligning with both clinical goals and revenue growth targets.
• Identify and mentor internal treatment planning leads at each practice to continue performance improvements after your engagement.
• Report weekly on key performance indicators (KPIs), including case acceptance rate, treatment plan conversion, and financing utilization, to the Key Leadership Team.
• Support alignment across clinical and business teams to ensure treatment recommendations are clearly communicated and understood by patients.

Required Skills & Qualifications:

• 5+ years of leadership experience in dental practice management, with a strong focus on prosthodontics, dentures, or implant dentistry.
• Demonstrated success in increasing treatment plan acceptance, especially for high-value cases like full arch or implant-supported solutions.
• Strong knowledge of dental insurance, billing, and third-party financing options (e.g., CareCredit, Proceed Finance, Sunbit).
• Experience training or mentoring treatment coordinators and front-office teams.
• Proficient with dental practice management software such as Dentrix or Eaglesoft, as well as Microsoft Word and Excel.
• Outstanding communication and sales skills; able to coach teams in patient engagement and financial presentation techniques.
• Bachelor’s degree in business, healthcare administration, or a related field preferred (or equivalent experience).
• Highly organized and adaptable, with the ability to work independently while managing multiple priorities.

Travel Requirement:

• 75% travel required within the U.S. Must be willing and able to travel to assigned dental practices for on-site operational support and training.

#ACI

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com).